Terms of Use

Terms & Conditions

  1. It is imperative that the customer updates the Control Room with any changes to contact numbers, premise access, key holder information etc.
  2. It is the responsibility of the customer to make sure that the alarm is tested on a monthly basis. All faults that are experienced during this testing needs to be reported to our Control Room by the customer in order for our technical department to make the necessary repairs. All costs including, but not limited to callout fees, equipment repairs and or replacements etc will be for the customer’s account. Failure to report a fault on an alarm system will result in the customer being charged for excessive Armed Reaction call outs.
  3. Excessive Armed Reaction call outs will be charged at a nominal fee per call out. B-Secure management will deal with this on a case-by-case basis. Written agreements will be drawn up should a customer require more than 6 call outs per month.
  4. The alarm system also needs to be serviced once annually by a B-SECURE technician. Failure to have this done will result in the warranty being void. B-SECURE retains the right to request proof of such service where a claim is made against B-SECURE. B-SECURE will not be liable for any direct, indirect and/or consequential loss, damage and/or injury that the client and/or any of their family members and/or inhabitants, tenants and/or visitors may incur due to the non-performance of B-SECURE and/or the company doing the armed response where such non-performance is the result of the alarm malfunctioning and the customer cannot prove that they had tested the alarm once monthly as prescribed.
  5. Customers going away for any length of time need to inform the Control Room of the dates that they will be away. The client needs to ensure that all contact information for themselves and all the key holders details are updated whenever there are changes. These changes must be put in writing and forwarded to B-SECURE’s offices. B-SECURE will not be liable for any direct, indirect and or consequential loss, damage and/or injury that the client and/or any of their family members and/or inhabitants, tenants and/or visitors may incur due to the non-performance of B-SECURE and/or the company doing the armed response where such non-performance is the result of the client not keeping B-SECURE updated with the contact numbers of themselves and/or their key holders.
  6. Companies requiring order numbers to appear on their invoices, must fax a request for repairs with the order number to 033-3424222033-3424222 .
  7. Companies and schools closing for any length of time must inform the Control Room of the dates and the relevant contact numbers as well as any change in procedures during this time.
  8. Please note that payments should be made in advance. No later than 30 days grace period is given to arrears. Failing to pay an account will result in account suspension and B-SECURE reserves the right to blacklist defaulting customers.
  9. Notice of thirty (30) days in writing is required for the cancellation of services. B-SECURE accepts cancellations via fax (033-3424222) email and post.
  10. A call out fee for technical support will be charged. The amount may vary. It is the customers’ responsibility to inquire about the amount before the event if required.
  11. The radio transmitter installed with some alarms remains the property of B-SECURE and is never sold. In the event that B-SECURE cannot recover this device or it is damaged or irreparable, the cost of this device and/or the repairs thereof will be for the customers’ account.
  12. An annual connection fee will be charged out each year at the end of January. B-SECURE retains the right to increase this annual connection fee yearly.
  13. It is the customers’ responsibility to ensure that the Armed Reaction Unit has full access to the premises.
  14. Vacation Response is available on request and needs to be paid for upfront.
  15. Customers who pay annually will receive 1 month’s discount.
  16. The monthly fees for Armed Reaction and Monitoring do not include call out fees or repairs.
  17. In the event of a guard needing to be placed at a site, the client is held fully responsible for the account thereof.
  18. B-SECURE will not be liable for any direct, indirect and/or consequential loss, damage and/or injury that the client and/or any of their family members and/or inhabitants, tenants and/or visitors may incur due to the non-performance of B-SECURE and/or the company doing the armed response where such non-performance is the result of any other person apart from a B-SECURE technician working on the alarm system in any way. B-SECURE will not guarantee the workmanship of any other person apart from a B-SECURE technician.
  19. Unless written instruction is received from the customer to put their billing on hold whilst their alarm system is not working, the customer will be billed and held responsible for any amount due on the account.
  20. B-SECURE reserves the right to make changes to its terms and conditions. Clients will be notified either via sms, writing or phone call. This notification will be forwarded to customers in advance of it taking effect. An updated version of our terms and conditions will be kept on our website (www.b-securekzn.co.za).